The endgame? There’s no endgame! The point is to keep moving. That’s an endgame right there, the language that you use. That’s the endgame. There is no endgame, it’s called momentum.
A new layered interaction model of touch, voice, and gesture will emerge as important as consumption: the continuous exchange of what we are doing, where we are, and who we are with. This will again work into the collective memory, attaching to our legacy—bringing in a new type of patina effect.
The best services are also the ones that feel improvised. Customers respond poorly to those that feel robotic, automatic, or overly rehearsed.
3 Ways Improv Training Can Improve Customer Service
The Virtual Apprentice ℠